Who can use our Service?
UQHC Gatton services are available to all current staff and students of UQ and the dependants of international students. Families of Australian students and staff, and ex-students need to find their own GP in the community.
What does it cost to visit a Doctor at UQ Health Care?
Services are provided at no cost to staff or students with a valid Medicare card or international students with Allianz cover. If you are an international student and have insurance with BUPA, MBP, NIB or another fund, you must pay at time of your consultation and then claim the rebate from your fund.
If you do not bring your current UQ student card, Medicare card or OSHC Allianz details to each consultation, you may have to pay at the time of consultation and claim the rebate from your fund.
UQ Staff seeing the doctors for work related issues, injuries or vaccinations (including work travel) are asked to pay for their consultations and vaccinations at time of service and claim the expenses back from their relevant department, institute or authority.
Do I need to make an appointment at UQ Health Care?
Consultations for all doctors are by appointment only. The standard appointment is 10 minutes with just ONE patient per appointment.
We encourage you to make a long appointment if you have multiple or complex problems. Examples of common long consultations are listed below.
Common Long Consultations:
- Chronic Back Pain
- Feeling Tired
- Chest Pain
- Weight and diet advice
- Poor sleep
- Full Check Ups
- Multiple problems
- Sexual health advice
- Mood/emotional issues
Keep your Appointment!
If you fail to keep an appointment without giving us three hours notice, a non-attendance fee of $25 will be charged and must be paid before any further appointments can be made with any practitioner.
Unfortunately emergencies and delays can occur which cause the doctor to fall behind. We thank you for your understanding, as this can be very unpredictable. The reception staff will try and inform you if there are long delays.
If you are feeling ill it is preferable to attend or call for an appointment earlier in the day. It is difficult to assist you at the end of a day when the doctors may be behind and there may not be an appointment available.
You need to make an appointment for Prescriptions, referrals, certificates.
It is best practice for doctors to prescribe medications face to face with you. Therefore you need to make an appointment for any prescriptions including repeats. Referrals or medical certificates require a face to face consultation. It is illegal for a GP to back date a referral or a certificate so please don’t ask.
What do I do when I arrive at UQ Health Care?
In all cases, please see the receptionist upon your arrival and ensure that we have your current address and contact details. They will check you in.
You must bring your UQ student card, Medicare card or international medical insurance card every time you visit.
If you think you are infectious, seriously ill or too distressed to sit in the waiting room, please inform our staff so we can accommodate you appropriately. If you are suffering from any of the following, inform the receptionist without delay;
- chest pain
- difficulty breathing
Do I need to bring all of my medical records to UQ Health Care?
No. You do not need to bring your medical records to UQ Health Care unless you want to. You can see a Doctor at UQ Health Care and we will liaise with your regular medical practitioner about your treatment and any ongoing care. It’s this focus on team work which UQ Health Care believes will achieve better health for our patients.
What if I need after hours care?
We provide an After Hours Service via a pager service by telephoning 3830 5730. After hours care is shared with other practices in The Lockyer Valley. Please note these practices do not bulk bill for After Hours visits.
Urgent medical assistance after hours can be obtained from the Laidley Hospital Ph. 5466 8100, or Gatton Hospital Ph. 5468 4188. All services will provide feedback to your treating doctor.
What if there is an emergency?
On campus phone 33653333 and security will respond appropriately.
Does UQ Health Care make home visits?
This practice does not offer home visits during standard consultation hours (8.30am – 4.15pm). If it is an emergency (chest pain, difficulty in breathing, severe loss of blood) you will need to call an ambulance by phoning 000 or attend immediately to a public hospital Emergency Department. The hospital will provide feedback to your treating doctor.
Can I talk to a Doctor at UQ Health Care on the telephone?
If you need to speak with your doctor then a message will be taken and the doctor will call you back. If your call is urgent, inform the receptionist of the nature of your call to enable us to help you appropriately.
For legal reasons UQHC staff are unable to give any advice over the phone and will encourage you to see a doctor or nurse about any medical matter. There is a triage system available for urgent medical attention.
How do I find out my test results?
It is your responsibility to follow up on your test results. We do not call you about non-urgent results – discuss with your doctor what arrangements are preferred for obtaining your results. You must make an appointment to discuss your results with the doctor.
Cervical Screening Test results [PAP smear]
Your results can be collected from the reception area approximately 14 days after the test was taken. We do not provide a reminder service but please note the new screening test is recommended every 5 years.
What about work related services?
Work, Insurance, Placement, Taxi and Commercial Vehicle Medicals
Medicare laws state that occupational health consultations cannot be billed to Medicare and the patients must pay the full fee plus GST for these services. These services must be booked in advance as a special consultation and will require a longer appointment and attract a payment of GST.
What about travel advice and vaccinations?
Please advise the receptionist when making the appointment if you wish to see a doctor about travel advice and vaccinations as it requires a longer 20 minute appointment. Travel to developing countries may involve complex vaccination schedules.
Please consult with your doctor at least six weeks before your planned departure date to allow sufficient time for safe administration of all required vaccinations. No travel vaccinations will be given to patients after 3.30pm.
What if I have feedback for UQ Health Care?
UQ Health Care welcomes any suggestions and/or comments to improve our service. If you are unhappy with any aspect of our care, we would like to know about it. Please feel free to talk to your doctor, nurse or receptionist about any problems you have with the service we provide. Alternatively you may prefer to discuss via email at firstname.lastname@example.org.
We believe that problems are best addressed within the practice, however if you are not satisfied that your concern, suggestion or complaint has been dealt with appropriately, you may contact the AMA (38722222) or Health Ombudsman email@example.com (PH 133646) http://www.oho.qld.gov.au/
What if I need an interpreter service?
If you require an interpreter service, please contact the Translator and Interpreter Service on 1300 131 450.
If you require an Australian Sign Language Interpreter, please contact Deaf Services Queensland on 1300 123 752.