Who can visit UQ Health Care?
Anyone can visit a UQ Health Care medical centre. You can make an appointment directly via phone the medical centre you wish to visit.
What does it cost to visit a Doctor at UQ Health Care?
UQ Health Care is a not-for-profit medical centre and consultations will be bulk-billed through Medicare for children under 16, people over 65 and concession card holders. Our reception staff can provide you with a full list of fees on request. Payment is required on day of service for private patients. EFTPOS facilities are available.
Existing Patient’s of the clinic who request a script to be prepared by their usual GP without a GP visit with their usual GP will be asked to pay a fee of $10 for this service. Patient’s need to be aware that there will be times when they will need to come in for a consultation prior to a script being issued. Script’s being issued without a visit will be issued at a minimum in 3 business days and need to be picked up from the clinic within 24hours of issue.
Do I need to make an appointment at UQ Health Care?
It is advisable to make an appointment, however we will do our best to assist walk in patients within a reasonable timeframe. Standard appointments are 15 minutes, longer appointments can be obtained on request.
Online appointments are available through this website for all of our clinics.
Emergencies and those with appointments have priority over patients without an appointment.
Is UQ Health Care like every other medical centre?
Yes and No! UQ Health Care offers medical centre-style services but with a level of service and innovation pioneered by The University of Queensland. You will see a Doctor, but you will also be able to see other specialised health care providers relevant to your needs…and all in the one location.
Do I need to bring all of my medical records to UQ Health Care?
No. You do not need to bring your medical records to UQ Health Care unless you want to.
You can see a Doctor at UQ Health Care and we will liaise with your regular medical practitioner about your treatment and any ongoing care. It’s this focus on team work which UQ Health Care believes will achieve better health for our patients.
How does UQ Health Care work?
UQ Health Care accepts:
- new patients
- referrals of non-critical patients from Hospital Emergency Departments
- patients who can’t get an appointment with their regular GP (through our Care TODAY Clinic)
- patients with complex or chronic health care needs, supporting and working with your existing GP and health care team
What if I need after hours care?
If you require after hours care please contact:
Family Care Services
Home Visit Doctor Service
Phone 137 425
What if there is an emergency?
If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.
Does UQ Health Care make home visits?
Home visits are available at the discretion of your treating Doctor and are available to categories of patients by previous arrangement. Fees may apply.
What do I do when I first arrive at UQ Health Care?
In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;
- chest pain
- difficulty breathing
Can I talk to a Doctor at UQ Health Care on the telephone?
Telephone calls will be answered by reception or nursing staff and where appropriate be referred to the Doctor. To minimise interruptions to consultations you may be asked to leave your contact number and a message for your Doctor to return your call at their earliest convenience.
Will UQ Health Care send me a reminder about my appointment?
UQ Health Care is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.
How do I find out my test results that have been ordered by UQ Health Care?
UQ Health Care’s policy is that your results are best discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.
What if I have feedback for UQ Health Care?
UQ Health Care welcomes any suggestions and/or comments to improve our service. If you are unhappy with any aspect of our care, please speak to your Doctor or you may put your concerns in writing to the Practice Co-ordinator.
If you require further assistance, or feel your complaint has not been met with an adequate response, contact the Health Quality Complaints Commission on 1800 077 308.
What if I need an interpreter service?
If you require an interpreter service, please contact the Translator and Interpreter Service on 1300 131 450.
If you require an Australian Sign Language Interpreter, please contact Deaf Services Queensland on 1300 123 752.
UQ Health Care complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient.